Sr. Systems Engineer

IT@JH Enterprise Management, Monitoring and Security (EMMS) is seeking a Sr. Systems Engineer who will play a critical role in designing, implementing and maintaining technologies that provide persistent virtual desktops for IT staff, non-IT staff and researchers at Johns Hopkins University and Medicine. The position will collaborate with cross-functional teams to ensure optimal performance, security and scalability of the virtual desktop solution.

Specific Duties & Responsibilities

• Design, deploy, and manage virtual desktop service offerings based on current and emerging use cases.

• Automate virtual desktop deployment, administration, and retirement tasks utilizing PowerShell, APIs, and orchestration technologies.

• Monitor and troubleshoot virtual desktop performance, connectivity, and user experience issues.

• Collaborate with IT teams and the rest of Enterprise Management, Monitoring, and Security team to implement security best practices including systems management, access controls, conditional access policies, and network security.

• Create and modify reports for operational, security, and financial stakeholders

Specific Devices, Software, Projects

• Azure Resource Manager.

• PowerShell scripting.

• Microsoft Active Directory (AD).

• Azure Active Directory/Microsoft Entra ID.

• System Center Configuration Manager (SCCM, MCM).

• System Center Orchestrator (SCORCH).

• System Center Service Manager (SCSM).

• Azure DevOps or similar platforms.

• Microsoft SQL.

• Microsoft SQL Reporting Services.

Scale/size of Area, Project and/or System Supported

• The scale is "big-E" Enterprise. All Hopkins affiliates, including international locales.

• Users: 100,000+ Systems: 100,000+ Complexity is at the highest.

On-call Requirements

• Part of a weekly on-call rotation for the services provided by the EMMS team.

Special Knowledge, Skills & Abilities

• Must demonstrate strong critical thinking and analytical reasoning skills.

• Ability to work on multiple priorities effectively.

• Ability to prioritize conflicting demands.

• Ability to execute assigned project tasks within established schedule.

• Ability to work collaboratively in a team environment.

• Ability to communicate effectively in the service of users and colleagues.

• Writes and communicates clearly and concisely.

• Possesses sound documentation skills.

• Ability to maintain confidentiality

• Must demonstrate exemplary customer service skills.

Minimum Qualifications

• Bachelor's Degree.

• Six years related experience (Direct programming experience while pursuing education may count towards related experience. Significant undergraduate programming coursework or independent project can be considered as related experience.

• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Proficiency for creating, managing and retiring persistent virtual desktops on any platform.

• Familiarity with Azure services including Azure Resource Manager, Azure Active Directory, and related APIs.

• Strong scripting skills (PowerShell, Python, or similar)

• Experience performing Operating System Deployment with MDT/SCCM/MCM.

• Experience creating and modifying Microsoft SQL queries and reports.

• Familiarity with JSON formatting.

Preferred Qualifications

• Experience with creating and managing virtual systems in Azure using templates, automation, and SCCM/MECM/MCM.

• Familiarity with Azure Security Center, Log Analytics, and KQL.

• Knowledge and proficiency in Splunk.

• Knowledge of virtual networking in Azure, segmentation, and security.

Classified Title: Sr. Systems Engineer

Role/Level/Range: ATP/04/PF

Starting Salary Range: $84,700 - $148,300 Annually (Commensurate with experience)

Employee group: Full Time

Schedule: Mon-Fri, 8:30am-5pm

Exempt Status: Exempt

Location: Remote

Department name: IT@JH EMMS

Personnel area: University Administration

Equal Opportunity Employer

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.