DHL Express, Inc. • Erlanger, KY 41025
Job #2693345212
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today...
We have an immediate career opportunity for a qualified? Senior Manager, Business Process **?** to oversee program management for a group of top customers and operations leaders. The Senior Manager will apply Six Sigma or similar methodologies to establish customer/operational solutions. This role will lead multi-functional teams to implement solution initiatives with the primary objectives of cost and efficiency.
Key Responsibilities:
Assist in the development of systematic approaches for assuring high-quality services
Makes and implements recommendations for improved productivity, efficiency, accuracy, cost savings, safety, compliance, standardization, and revenue production procedures for a specific department by researching, reviewing, analyzing, and understanding business processes and translating them into business solutions
Respond to and gain support from the Operations, Commercial, and CS colleagues required to support their respective functions in customer and internal activities (both issues and opportunities)
Support and action requests pertaining to customer requirements and development
Pro-actively engage collaborators in issues that will impact Customer service quality and follow-up until completion
May provide functional guidance, advice and/or training to less-experienced business process improvement professionals
Identify key barriers/core problems and apply problem-solving skills in order to deal creatively with complex situations
Troubleshoot and resolve complex problems
Ensure all program and initiatives direction and progress is communicated to all partners
Oversee the completion of projects or assignments, including; planning, assigning, monitoring, and reviewing progress
Identify and highlight standard process and non-compliance fields and areas, promoting customer resolution
Ensure reoccurring issues are raised to the right management function and level for review and analysis followed by a plan of action for resolution
Skills & Qualifications:
Strong knowledge of Network Operations and workings of DHL
Highly developed analytical, problem solving and high-level reasoning skills
Strong influencing & communication skills
Ability to influence and negotiate at all levels
Customer orientated
Achievement drive and initiative
Excellent business / commercial competence
Quality orientation (accurate, timely)
Conceptual thinking
Advanced presentation skills
Effective planning,?organization and decision makingcompetencies
Fluent in spoken and written English
Good level of cross-cultural competency and interpersonal understanding
Willingness and ability to travel
Minimum of 5?years of relevant working experience (preferably at management levels in either network operations, customer service,
Commercial or general management)
Regional or Global experience in Operations would be an advantage
Relevant working experience (preferably at management levels) with Commercial teams and customer facing roles. University degree or equivalent industry experience
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
Competitive Pay
Bonus/Incentive Programs
Retirement Savings - 401K with company match
myShares - Voluntary plan to buy discounted company shares
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: ~~~
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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