Suddath • Jacksonville, FL 32232
Job #2689476367
Why Choose Suddath to "Move" your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service.
Essential Duties & Responsibilities:
Demonstrate and respond in a timely, professional and courteous manner to all customer inquiries
Communicate effectively and clearly with all customers, government agencies, and partners
Effectively handle a high volume of incoming calls and written communications
Provide accurate and complete information to customers
Maintain accurate records by documenting all customer interactions into core computer system
Coordinate offsite services with local agencies in various markets as needed
Prioritize workload to meet required deadlines
Build sustainable relationships of trust through open, honest, and interactive communication
Ability to work overtime
Job Skills Required:
A minimum of 2 years face-to-face or telephonic customer service experience in a metric driven organization required
Military and/or transportation industries experience preferred
Experience in a multi-dimensional role where customer contact is both written and verbal
Excellent verbal and written customer service and communication skills
Exceptional ability to identify, analyze, and creatively solve problems
Ability to multi-task and manage time effectively
Ability to diffuse confrontation and create a win-win outcome
Strong phone contact handling skills and active listening
Ability to respond professionally and effectively to a wide variety of customer personality types
Self-motivated; works with urgency
Other Duties & Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education & Experience:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports.
Ability to speak effectively before groups of customers or employees of organization.
Excellent written and verbal communication skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Planning/Organization:
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Certificates/Licenses/Registrations:
Cubicle working environment
Noise level in the work environment is usually moderate
Physical/Environmental Demands:
Stand - Under 1/3 Time
Walk - Under 1/3 Time
Sit - Over 2/3 Time
Use hands to finger, handle, or feel - Over 2/3 Time
Reach with hands and arms - 1/3 to 2/3 Time
Climb or balance - None
Stoop, kneel, crouch or crawl - Under 1/3 Time
Talk or hear - over 1/3 to 2/3 time
Taste or smell - None
Other - None
The employee must occasionally lift and/or move up to 10 pounds.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to reach with hands and arms.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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