Pre-move Coordinator (HHG Military Move)

Title:

Pre-move Coordinator (HHG Military Move)

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

HomeSafe Alliance is seeking Pre-move Coordinator to support the Operations team by providing immediate support to answer inquiries, troubleshoot application access, and network with internal and external move partners to resolve concerns. The goal is to be readily available and responsive to meet partner needs with exceptional quality and service.

Responsibilities:

As a Pre-move Coordinator, you will be responsible for all shipment activities in your workload from assignment through delivery.

• Review and amend premove surveys for overall accuracy

• Process pertinent information for special services to ensure each shipment is properly serviced

• Working with individual military bases in order to obtain approval for services needed

• Timely respond to service provider and government facility inquiries

• Complete outbound communications to customers and business partners.

• Readily resolve all customer, agent or military base inquiries and concerns.

• Identify and resolve issues utilizing critical thinking skills and sound judgment.

• Utilize strong time management, organization skills and prioritization in a fast-paced environment.

• Utilize various systems and tools to initiate and assist in responding to all incoming requests.

• Ensure a complete and accurate record of all contacts, both internally and externally, is maintained in the relevant systems.

• Continually maintain a working knowledge of all services and requirements for processing customer orders.

• May perform other related duties and responsibilities as assigned and/or required

• Attend and participate in all team meetings.

• Perform other duties as assigned

Qualification and Skill Requirement:

• High school diploma, GED, or equivalent required.

• 1+ year operations experience, with military relocation of household goods preferred.

• Ability to learn modern technologies quickly and adapt to change.

• Manage multiple priorities, with the ability to work in a fast-paced environment.

• Ability to manage difficult customers and situations and be able to solve problems.

• Excellent written & verbal communication skills, patience, and empathy.

• Proficient with basic computer skills.

Additional Preferred Qualifications

• Prior HHG military move management experience highly preferred.

Inclusion and Diversity at HomeSafe Alliance:

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits

• Medical, Dental and Vision Insurance.

• Paid time off (PTO) Three weeks of PTO for newly hired employees

• 401(k)

• Health and Wellness Programs

• Disability, Life and AD&D insurance

• Employee Support program

• Family Support: Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• Travel Accident & Medical

• TRICARE Supplement Plan

• Voluntary Benefit Plans

• And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

HomeSafe? - Delivering Solutions, Changing the World.

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

A t HomeSafe, We Deliver.

Fraud Alert

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe's name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits

• Medical, Dental and Vision Insurance.

• Paid time off (PTO) Three weeks of PTO for newly hired employees

• 401(k)

• Health and Wellness Programs

• Disability, Life and AD&D insurance

• Employee Support program

• Family Support: Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• Travel Accident & Medical

• TRICARE Supplement Plan

• Voluntary Benefit Plans

• And more!