Enterprise Network Video Engineer

Enterprise Network Video Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking an Enterprise Network Video Engineer to join our technical operations team on a contract supporting Department of Homeland Security. The Enterprise Network Video Engineer will work on-site incidents to resolution in a 24/7/365 environment at DHS sites in the National Capital Region. You'll have the opportunity to manage and maintain multimedia streaming systems and video teleconferencing systems ranging from simple desktop configurations, Microsoft Teams Rooms, to more complex integrated AV systems.

About the Role:

Serve as an on-site Incident Management/Tier II Technical Operations member responsible for incident management and completing pre-defined requests. Responsibilities include:

• Provide first line fault monitoring on the customers networks making best use of available network management tools.

• Identify, isolate and classify network faults identified either manually or via available network management tools.

• Receive, confirm, and classify network reported faults identified by customers or performance management tools.

• Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the ServiceNow ticketing solution.

• Take responsibility and ownership of any identified network or customer reported faults and monitor all actions taken to resolve the faults

• Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)

• Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.

• Document incidents, including opening case, updating with current status and timely closure. Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment.

• Work closely with other support teams to ensure incident events are handled in a timely manner.

• Directly interface with clients, customers, vendors, and other support team members to resolve incidents, fulfill requests, and complete tasks.

• Rack/unrack, install/uninstall, repair/replace, and set up/rebuild AV systems like Microsoft Teams Room using Poly devices.

• Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.

• Join troubleshooting bridge calls for major incidents.

• Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks.

• Assist with postmortem related activities and support various efforts related to operational improvements.

• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.

• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.

• Continuously cross-train in systems and network administration.

• Perform additional duties as assigned.

Required Qualifications:

• Ability to obtain a DOD Security Clearance

• Ability to obtain a DHS Entrance on Duty (EOD)

• Bachelor's plus 7 years of experience

• 5+ years' experience in VBrick video streaming product.

• 5+ years' experience in video conferencing product, specifically Polycom & Cisco VTC products.

• Strong knowledge and experience with Microsoft Teams Room configurations and licensing.

• Have knowledge for VCS products and how they are used for firewall traversal.

• Candidate must have strong networking background to be able to troubleshoot complex network issues.

• Candidate must have knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming.

• Candidate must have knowledge of video streaming technology.

• ITIL 4 Foundation certification (not required to start but expected to attain in first six months)

• Ability to travel locally within National Capital Region

• Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle.

• Ability to learn new technologies quickly.

Preferred Qualifications:

• Previous DHS or DoD experience

• The following certifications is highly desired:

• Relevant hands-on Microsoft Windows administrator certification

• COMPTIA A+, or Network+, or Security+ Cisco Certified Network Associate (CCNA)

• ITIL 4 Foundation

• Knowledgeable of Problem Management best practice and processes

What We Can Offer You:

• We've been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

• For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (~~~)

The proposed salary range for this position is

$78,700 - $165,300