Desktop Support Specialist

Position: Desktop Support Specialist

Location: Oak Brook, IL (onsite)

Responsibilities:

• Respond to calls, tickets, and emails to troubleshoot reported issues in a helpdesk environment, supporting complete issue resolution (level 1 - 3)

• Answer tickets via phone and email, taking ownership of issue resolution.

• Troubleshoot, monitor, and maintain desktop applications.

• Support new and existing workstations, including project-based work.

• Troubleshoot network connectivity issues.

• Set up new printers.

• Handle tasks related to O365, including Exchange and Email Distribution lists.

• Provide support for current Windows operating systems and Microsoft Office Suites.

Qualifications

• 3+ years of experience as a Desktop Support Specialist, including experience with hardware configuration

• Experience troubleshooting and utilizing Windows 10 & 11, O365, and Active Directory

• Experience utilizing a ticketing system (ServiceNow is a plus)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.