Robert Half • Indianapolis, IN 46202
Job #2687337815
Description
We are offering a contract to hire employment opportunity for a meticulous Call Center Specialist, located in INDIANAPOLIS, Indiana. You will be an essential part of our team, responsible for providing top-tier customer service, handling customer applications, maintaining records, and resolving inquiries. This position is 8am-5pm or 9am-6pm Monday-Friday.
Deliver high-quality customer service via various channels such as phone, email, and chat
Open, manage, and resolve customer trouble tickets efficiently
Clearly and concisely explain product options and related charges to customers
Efficiently navigate through customer service systems and tools, primarily CRM applications
Uphold call center metrics and quality scores
Inform customers about promotions, new products, or upgrades
Provide customers with rate quotations
Conduct research, data entry, and email correspondence tasks as necessary.
Requirements - Demonstrated expertise in Customer Service
Proficiency in Data Entry tasks
Ability to conduct thorough Research
Excellent skills in Email Correspondence
Experience in providing Customer Quotes
Familiarity with the Payments - Corporate industry
Previous experience in a Call Center Specialist role is preferred
Strong verbal and written communication skills
Ability to multitask in a fast-paced environment
Exceptional problem-solving skills
High level of organization and attention to detail
Ability to work effectively as part of a team
Willingness to learn and adapt in a dynamic environment
Proficiency in using computer systems and software applications
Excellent time management skills.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
Robert Half • Indianapolis, IN 46202 • Yesterday
Robert Half • Indianapolis, IN 46202 • 3 Days Ago
Robert Half • Indianapolis, IN 46202 • Yesterday
Robert Half • Plainfield, IN 46168 • Yesterday
National Federation of Independent Business • Indianapolis, IN 46203 • Yesterday
Tradesmen International, Inc. • Indianapolis, IN 46202 • 3 Days Ago
Schneider • Indianapolis, IN 46219 • 6 Days Ago
Shannon Door Company • Carmel, IN 46032 • 14 Days Ago