Business Operations Manager

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day-working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE-and make a difference with us.

Department Summary

The Cyber Infrastructure Protection Innovation Center (CIPIC) is developing and applying technologies, practices, and approaches to protect mission-critical infrastructure from malicious cyber or non-kinetic attack or disruption. Mission-critical infrastructures include critical infrastructure sectors (e.g., energy, transportation, water, etc.), the Defense Industrial Base, and Government systems-of-systems such as weapon systems and large-scale command & control, computing, communications, and intelligence, surveillance, and reconnaissance (C5ISR) systems. The Operations Manager will work cross-functionally to contribute to the center's strategy and shape the efficient functioning of the organization. A key responsibility will include providing project leadership across multiple technical areas and sponsors. Duties include developing and executing agile and efficient processes as well as continuously improving overall center operations.

A key part of this role will be to collaborate within MITRE Labs as well across MITRE to ensure that MITRE CIPIC services support MITRE Labs vision and sponsors' needs. The operations manager will be empowered to codify and implement decision-making processes within MITRE CIPIC to ensure discipline, transparency and reinforce consistent practices as guided by MITREs Vision, Mission and Values.

Job Description

Internal / External Partnerships

• Build and maintain relationships across MITRE, the government, and with external partners to grow and execute our work. Identify opportunities to achieve positive impacts in support of the strategic goals of the Center. Leads bid and proposal work for Government and industry sponsors.

• Understand the needs of government and industry sponsors, the capabilities and limitations of organizations working to protect critical infrastructure. Identify and support partnering opportunities.

Strategy

• Execute Center-level strategy and vision, and lead execution as a change-agent for the Center.

• Devise strategies to help the Center grow our work, identifying and implementing process improvements that will maximize output and minimize cost, while ensuring operational efficiency and increased productivity.

• Encourage and drive the adoption of the strategy and supporting plans while staying agile and responsive to changing conditions.

Operations, Finance, and Communications

• Continually assessing, proposing improvements to, and overseeing the execution of division operations

• Interacting with the division leadership team and serving as a liaison to MITRE Labs I&O, HR, and Finance, to enable the day-to-day business operations and recurring business activities.

• Leading and coordinating the support of the division's administrative assistants for division-wide tasks

• Analyzing division business operations data (e.g., staff location, sponsor support, awards, customer demand signals, approval requests (e.g., over per diem, fee requests), etc.) to inform business operations decisions.

• Managing the Division tools to match staff to existing opportunities and identify and track work shaping activities

• Overseeing the division recruiting process to ensure a fast and positive experience for a diverse set of candidates.

• Facilitating onboarding, departures, transitions, and performance management.

• Managing, facilitating, and serving as Workday delegate for HR functions, particularly in support of annual assessments, salary management, and promotion process management.

• Managing, facilitating, and serving as Clarity delegate for project-related staffing, allocation management, budgeting, and all related activities.

• Managing, tracking, and assisting in funding, defining, executing, and maintaining technical training initiatives

• Serving as the division's primary point of contact for Communications Management, including authoring the monthly division newsletter and curating content for the division's MITRE internal SharePoint.

• Managing office assignments/space planning in McLean

• Managing laboratories in McLean

Competencies

• Excellent communication and interpersonal skills, with ability to collaborate effectively and tactfully with colleagues at every level of the organization

• Strong self-organization, time management skills with demonstrated ability to effectively prioritize work under tight deadlines

• High-level of business acumen with attention to detail

• Demonstrated analytical and problem-solving skills, with independent decision-making

• Demonstrated ability to independently manage division activities and processes

• Operates as a dependable partner who is proactive and can anticipate needs of the business leaders

• Demonstrated skills with business and financial tools including Clarity, Workday, IW, Tableau

• Technical & Thought Leadership: Demonstrated strategic thinking and thought leadership in one or multiple technical domains, providing new and innovative ideas; developing strategies that create value, and understanding and leveraging technology to achieve objectives.

• Leadership Presence: Self-starter with a "can-do" attitude, working effectively in high-pressure situations that require sound decision making and include confidential or sensitive matters. Communicates in a compelling fashion up, down, and across the organization. Inspires trust through commitment to values and professionalism and is authoritative and confident without being arrogant. Facilitates with the proven ability to elicit best thinking of others and help guide heterogeneous teams to consensus on decisions and/or innovative solutions

• Collaborative & Developmental Mindset: Demonstrated collaborative and developmental mindset in working across the organization and with staff to achieve sponsor mission objectives. Believes people can succeed with the right development and focus.

• Achieves Extraordinary Results: Demonstrated track record of delivering exceptional outcomes to sponsors and key stakeholders; pushes oneself and motivates others for results, demonstrates high standards, and acts with a sense of integrity and urgency.

• Drives Change: Recognizes and anticipates change. Proactive in driving change rather than reacting to it. Never satisfied with the status quo or being complacent. Gains stakeholder commitment for change and adept at managing change and moving people forward.

• MITRE Values: Exemplary model of MITRE's Values including efforts to be mission-driven, apply an innovative approach, provide objective insight, offer a unique vantage point, provide technical know-how and the ability to collaborate to bring innovative ideas into existence. Works with an agile approach, exhibiting adaptability, speed and outcomes-based behaviors.

• Attracts and Develops Talent: Attracts, develops, and creates a strong pipeline of top talent for the organization, and is alert to people outside their direct reports for development. Addresses underperformers quickly and with appropriate action.

Basic Qualifications

• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years' experience; or equivalent combination of related education and work experience.

• 5 years of related experience in cyber security, computer science or engineering, data science, applied mathematics/statistics, operation research, or other physical science/engineering fields.

• The ability and willingness to attain and maintain a DoD TS /SCI clearance

Preferred Qualifications

• 15 years of related experience in cyber security, computer science or engineering, data science, applied mathematics/statistics, operation research, or other physical science/engineering fields.

• Experience in Government or one or more critical infrastructure sectors.

• Active TS/SCI clearance.

• Experience as a leader of a large organization leading hundreds of staff and/or overseeing over $10M or more revenue/P&L.

• Demonstrated ability to collaborate across and with senior levels of management and an appreciation for a developmental culture.

• Proven ability to adapt rapidly as information is discovered.

• Excellent communication, collaboration, and presentation skills.

• Demonstrated ability to understand large and complex data sets and translate them into user-friendly presentations that enable decision-making.

• Success in setting and meeting strategic objectives and advancing short and long-term program goals.

• History of team building, achieving team goals, and growing trust.

This requisition requires the candidate to have a minimum of the following clearance(s):

None

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):

Top Secret/SCI

Work Location Type

Onsite

MITRE is proud to be an equal opportunity employer. MITRE recruits, employs, trains, compensates, and promotes regardless of age; ancestry; color; family medical or genetic information; gender identity and expression; marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. For further information please visit the Equal Employment Opportunity Commission website EEO is the Law Poster (~~~) and Pay Transparency (~~~) .

MITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE's employment process, please email ~~~ .

Copyright © 2024, The MITRE Corporation. All rights reserved. MITRE is a registered trademark of The MITRE Corporation. Material on this site may be copied and distributed with permission only.

Benefits information may be found here (~~~)