• Dynamics 365 CRM Business Analysis - All Major Metros - US

    Avanade Inc.Denver, CO 80238

    Job #858672276

  • About you

    You see both the big picture and the small details that lead to successful solutions, and you know how to make them all work together. You're passionate about software and how it can help some of the world's leading companies move forward through innovation.

    About the job

    As a Customer Relationship Manager (CRM) Business Analysis Manager, you are responsible for identifying, developing and putting into practice the right CRM solutions. You give sound advice on project management, business process development and implementation to meet business objectives. You're comfortable to give the mentorship and training that helps users work with the latest systems and technologies expertly.

    Day to day, you will:

    • Work with your delivery teams and partners to translate business requirements into CRM solutions
    • Identify, design and configure CRM solutions, guiding senior client teams, users and IT colleagues
    • Gather and take ownership of system requirements
    • Direct functional requirements to your development and test teams
    • Determine any patches and upgrades required to the CRM system
    • Guide users on how to use CRM effectively
    • Travel as needed.

    Your skills

    You're an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor's degree, preferably in Computer Science, Business Administration, Finance or Information Technology. You already have around five years of experience in business systems analysis, design or management, and at least three years of managing business and technical teams.

    Your experience includes:

    • Guiding global teams on complex projects
    • Implementing and maintaining CRM systems with the support of global teams, especially offshore
    • Thorough knowledge of CRM systems and putting business solutions into practice
    • Business process re-engineering (BRP)
    • Diagnosing and fixing CRM issues.
    • Using the latest Microsoft Dynamic CRM and related Independent Software Vendor (ISV) products.

    Updated 03/25/2019

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