Brookfield Properties has an immediate need for an Associate Operations Manager at Christiana Mall in Dewark, DE.
At Brookfield Properties, the foundation of our success is firmly rooted in our people.
Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.
Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.
Our retail group operates destination, standalone retail real estate globally, including over 150 malls in the United States. Our regional shopping centers create a sense of place in the heart of the communities in which we do business: offering retail, lifestyle, dining and entertainment options.
The Associate Operations Manager assists the (Senior) Operations Manager in managing the overall operations of the shopping center in accordance with company policies and standards to maximize profitability, including the following areas: mechanical systems, construction practices, preventative maintenance and government regulations, cost control, general and preventative property maintenance, construction coordination, public safety, housekeeping and other contracted services, forecasting property expenses, preparing operational reports and assisting with specialty leasing and marketing programs. This position will focus on fine tuning operational methods for the center(s) while improving NOI.
While this is a salaried position, it is designed to prepare you to become an Operations Manager of your own property within 9-24 months, and you will be required to relocate to any company property within the US at this time
Maintain effective general and preventive maintenance programs, including the implementation and management of the MicroMain system
Work effectively with the National Operations Director to implement Corporate programs
Monitor all tenant, landlord construction as well as legal tracking
Monitor all center-contracted services and vendor supplies- in particular, monitor emergency and "off hours" work (snow removal, flooding, power outages, etc.)
Obtain bids and prepare work orders
Participate in the company's sustainability efforts
Work with (Senior) Operations Manager to supervise and administer all company maintenance employees to insure maximum performance and compliance with all company policies and procedures
Work with (Senior) Operations Manager to identify and resolve Human Capital issues in conjunction with company policies and under direction of GM
Prepare documentation for the expense portion of the quarterly forecast/business plan
Work with Accounting team to insure timely payment of invoices
Conduct operational audits with (Senior) Operations Manager and ensure processes are in compliance with corporate policy
Prepare back-up information for operational reports for regional/corporate managers
Assist with marketing related events and promotions as needed
Work effectively with the (Group) Business Development Representative to help implement the specialty leasing program to maximize income
Help maintain all State and Federal required reports and safety documentation
Assist with recording asset inventory and property purchases
Work with (Senior) Operations Manager to implement Risk Management and Emergency Planning procedures
Maintain building systems and technical systems (i.e., computers and peripherals)
Work with (Senior) Operations Manager to understand utility rate structures as well as analyze and monitor utility consumption
Participate in Manager On Duty rotation
Other duties as assigned
Minimum vocational/technical training
Associate's or Bachelor's degree desired
2 years in the property or construction management industry
2 years administrative/technical experience and knowledge of property physical systems
Shopping center industry experience desired
Understanding of building systems, HVAC, plumbing and electrical systems
Good analytical skills
Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner
Willingness to learn new skills
Some knowledge of computer software and peripherals
1 year of supervisory experience with 2 or more employees and/or contracted services preferred
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law
Job ID 2019-2781
Category Mall Ops / Maintenance