• Analyst I, Change Management

    GCI Communication Corp Anchorage, AK 99509

    Job #1849693797

  • Essential Duties of Position for all Levels:

    • Coordinate and integrate Change Management activities and processes, including communications to key stakeholders and specialists, into a project plan that will be followed.

    • Track, communicate, coordinate and report on processes specifically around outages.

    • Assess the change impact and complete an assessment using risk mitigation tactics. Recurring reports to business customers and managed services.

    • Support organizational design and definition of roles and responsibilities.

    • Assist in data collection and analysis including updating any existing departmental change or compliance-related documentation.

    • Provide support and oversight for all SOX Audit compliance activities.

    • Understand and support the ESO Exception process as needed.

    Knowledge, Skills and Abilities :

    Demonstrated Ability:

    • Understand and apply structured methodology to change management activities.

    • Analyze process needs, requirements, work habits, and network conditions that would merit changing established processes.

    • Work well within multiple business units throughout the company and management.

    • Develop reports and metrics as they relate to data related to outages and process improvements.

    • Work well with all levels of the business and resolve conflict.

    • Actively seek out information from other teams to effectively build plans at a tactical and strategic level

    • Prioritize, multi-task and meet deadlines, take the initiative and work independently in a very fast-paced environment.

    Knowledge and Experience:

    • The change management process; e.g. ITIL, CoBIT, CMM, COSO.

    • Change management principles, methodologies and tools.

    • Compliance principles, methodologies and tools.

    • A multi-tier, production Telecommunications and IT environment.

    • Planning and problem solving and the project management process.

    • MS Reporting Services report creation tool (preferred).

    Communication Skills: Create clear and easily understood written documentation for a variety of audiences, including department leads, business analysts and non-technical end users. Use of clear written communications is a must. Take initiative to communicate amongst teams, including remote team members. Strong attention to detail with excellent active listening skills.

    People and Self-Management Skills: Build and maintain effective working relationships with leadership, peers, customers and vendors. Work to resolve problem relationships directly. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.

    Customer Service Skills: Provide a professional level of service to internal customers. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.

    Certifications: Industry specific certifications are highly valued and contribute to education requirements.

    Additional Job Requirements: This is an entry level position within the Change Management and/or Compliance disciplines and under close supervision will assist in the development, organization and maintenance of the Change Management and/or Compliance programs as well as monitor, report and improve the company's notification processes specifically around outages.

    Demonstrated Ability:

    • Knowledgeable and follow internal quality assurance program and processes.

    • Assist in coordinating and running outages across the different departments.

    • Assist in defining and measuring success metrics and monitoring change progress.

    • Utilize MS Project, Visio, PowerPoint and Office suite.

    Knowledge and Experience:

    • Participate in administering, managing, testing and development tools.

    • Software Development.

    • Relational database management.

    • Infrastructure and Networking management.

    Minimum qualifications:

    • Minimum one year of progressively responsible work in a production IT environment performing software development, back-office production operations, service desk, infrastructure, and/or project-related activities.

    • High School diploma or equivalent required.

    • Bachelor's degree in Computer Science, Telecommunications or related field is required. Or, a combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.

    Certifications: Industry specific certifications are highly valued and contribute toward education.

    Certifications preferred; ITIL Foundations

    Physical Requirements : Ability to perform sedentary work. Physical effort should include the necessary dexterity to perform the tasks of the job. Ability to lift and carry up to 20 lbs. Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday. Must be able to perform repetitive keyboarding activities and operate general office equipment. Must be able to communicate verbally in person, over the telephone, and via videoconference.

    Working Conditions : Most activities conducted inside under pleasant climatic conditions. Work can be intense and stressful due to time/resource limitations when scheduling multiple tasks with inflexible deadlines. May need to work additional hours to meet internal deadlines and/or emergencies within the assigned departments as needed. Depending on the department: this is a rotating work schedule and will be assigned by the supervisor. Travel for business and training purposes may be required.

    The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers.

    Driving Requirements (if applicable) : Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. Must be able to drive, as use of personal vehicle for transportation between various company facilities within the Anchorage area is required.

    Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.